Remote support
How to receive remote support
Simple steps so I can connect to your device safely, on Windows or Mac.
Always with your permission
I cannot connect without your acceptance, and the session ends when you close it. The images are illustrative: depending on the program version, buttons may look slightly different.
Your device
Choose your system
Tap your device to see the steps.
WindowsOn a Windows computer
Not sure about your version? Start → Settings → System → About.
AnyDesk
- 1
Download AnyDesk
On anydesk.com press “Download”. Open the downloaded file from the browser downloads bar or from the “Downloads” folder.
Illustrative image - 2
Open it and tell me your address
Run the file. You do not need to install it for a one-off session. Send me the “Your address” number by WhatsApp or phone.
Illustrative image - 3
Accept the connection
When I request to connect, press “Accept” and keep “Allow keyboard and mouse control” and “Allow screen view” ticked.
Illustrative image - 4
Full access (to install programs)
So I can also work in administrator windows, press “Install AnyDesk” in the main window and, if Windows asks “Do you want to allow this app to make changes?”, press “Yes”.
- 5
When we finish
Close the session with “Disconnect” or the X. I cannot connect again without your acceptance.
TeamViewer
- 1
Download TeamViewer QuickSupport
On teamviewer.com download “QuickSupport” for Windows and run it (no installation needed).
Illustrative image - 2
Send me your ID and password
You will see an ID and a password. Send them to me by WhatsApp or phone.
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Allow access
If a prompt asks to allow the connection, press “Accept”. If Windows asks whether to allow changes, press “Yes”.
- 4
When we finish
Close TeamViewer. The session ends and no access remains open.
Mac · Option 1With an iCloud (Apple ID) account linked
On Mac I always use Apple screen sharing: you only have to accept a notification. Only if your Mac has no Apple email linked do I use AnyDesk (below).
- 1
Tell me your Apple ID email
It is the email you use for iCloud or the App Store on that Mac. You can see it in System Settings (or System Preferences), at the top under your name.
- 2
I send you the request
I send a screen sharing invitation to that email from my Mac.
- 3
A notification appears
On your Mac you will see a notice at the top right: “Cristian wants to share screen with you”.
Illustrative image - 4
Press “Accept”
If it asks about control, allow me to control your screen. I can now help you.
- 5
When we finish
End sharing from the menu bar icon. I cannot connect again without your acceptance.
Mac · Option 2Without an iCloud email (AnyDesk)
Permissions change with the macOS version. Not sure which you have? Menu → About This Mac.
- 1
Download AnyDesk for Mac
On anydesk.com press “Download” (macOS), open the .dmg and drag AnyDesk to Applications.
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Open it and tell me your address
Open AnyDesk. A number appears under “Your address”. Send it to me by WhatsApp or phone.
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3. Permissions for your macOS version
- 3
Grant permissions in macOS Mojave (10.14)
Open System Preferences → Security & Privacy → Privacy. Switch AnyDesk on in: Accessibility. If the Mac asks, press “Quit & Reopen”.
Illustrative image: switch AnyDesk on in each section.
- 3
Grant permissions in macOS Catalina (10.15)
Open System Preferences → Security & Privacy → Privacy. Switch AnyDesk on in: Accessibility and Screen Recording. If the Mac asks, press “Quit & Reopen”.
Illustrative image: switch AnyDesk on in each section.
- 3
Grant permissions in macOS Big Sur (11)
Open System Preferences → Security & Privacy → Privacy. Switch AnyDesk on in: Accessibility and Screen Recording. If the Mac asks, press “Quit & Reopen”.
Illustrative image: switch AnyDesk on in each section.
- 3
Grant permissions in macOS Monterey (12)
Open System Preferences → Security & Privacy → Privacy. Switch AnyDesk on in: Accessibility and Screen Recording. If the Mac asks, press “Quit & Reopen”.
Illustrative image: switch AnyDesk on in each section.
- 3
Grant permissions in macOS Ventura (13)
Open System Settings → Privacy & Security. Switch AnyDesk on in: Accessibility and Screen Recording. If the Mac asks, press “Quit & Reopen”.
Illustrative image: switch AnyDesk on in each section.
- 3
Grant permissions in macOS Sonoma (14)
Open System Settings → Privacy & Security. Switch AnyDesk on in: Accessibility and Screen Recording. If the Mac asks, press “Quit & Reopen”.
Illustrative image: switch AnyDesk on in each section.
- 3
Grant permissions in macOS Sequoia (15)
Open System Settings → Privacy & Security. Switch AnyDesk on in: Accessibility and Screen & System Audio Recording. If the Mac asks, press “Quit & Reopen”. macOS Sequoia and later may ask again for screen recording permission from time to time: press “Allow”.
Illustrative image: switch AnyDesk on in each section.
- 3
Grant permissions in macOS Tahoe (26)
Open System Settings → Privacy & Security. Switch AnyDesk on in: Accessibility and Screen & System Audio Recording. If the Mac asks, press “Quit & Reopen”. macOS Sequoia and later may ask again for screen recording permission from time to time: press “Allow”.
Illustrative image: switch AnyDesk on in each section.
- 4
Accept the connection
When I request to connect, press “Accept” and keep keyboard and mouse control ticked.
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Tell me your case and I will give you a fixed price
I reply on WhatsApp Monday to Saturday, 9:00 to 20:00.